Questions and answers (FAQ)
The most common questions about orders, delivery, warranty and payments at Przem24.
Can I buy products directly in the store?
Yes. At przem24.pl you can place an order directly online – simply add a product to your cart and proceed to checkout.
Our warehouse holds over 3,000 hydraulic and industrial parts available off the shelf, which is why we fulfil most orders very quickly.
How can I request a quote?
- Choose the part you are interested in from the catalogue (e.g. a pump, motor or valve).
- Click the "Ask about product" button or send a message to: info@przem24.pl
- You will receive an individual offer from us with the price, lead time and delivery terms for the industrial parts.
- Once you accept the offer, we process your order.
Do you serve only businesses or also private customers?
Yes, we handle orders for both businesses and individual customers. We offer hydraulic and industrial parts available to everyone.
Where do you deliver?
- We deliver hydraulic and industrial parts throughout Poland.
- We ship to European Union countries.
- To selected countries outside the EU – subject to prior arrangement. Express delivery of construction and agricultural parts can also be arranged.
What about warranty and complaints?
- New hydraulic and industrial parts are covered by the manufacturer's warranty.
- Used or reconditioned parts – warranty agreed individually.
- Submit complaints by e-mail to: info@przem24.pl – we process them within 14 business days.
Can I return a purchased product?
Yes – a consumer resident in the European Union has the right to withdraw from the contract within 14 calendar days of receiving the part. A return is only possible if the product is in an unchanged condition, with no signs of installation or damage, preferably in its original packaging. Return costs are always covered by the customer; for international returns, any customs duties and taxes are non-refundable.
What payment methods are available?
Payment methods are agreed individually in the Offer – usually a bank transfer or prepayment. For hydraulic and industrial parts brought in to order, we may require a deposit.
How can I contact you?
E-mail: info@przem24.pl
Phone: +48 791 275 312, +48 574 871 700
Address: ul. Klaudyny Potockiej 25, 60-211 Poznań, Poland