Privacy Policy

Terms and conditions of the online store
Przem24 - agricultural, construction and industrial parts

1. Chapter 1.General provisions, contact with the store owner
   1. These terms and conditions set out the rules and conditions for using the online store Przem24 - agricultural, construction and industrial parts, operating at the web address https://przem24.com.
   2. The owner of the Store is Hleb Kouhan, an entrepreneur conducting business activity under the name Hleb Kouhan Hydraulikraft, with its registered office at: Klaudyny Potockiej 25, 60-211 Poznań, entered in the Central Register and Information on Economic Activity (CEIDG), NIP: 7-792-553-906, REGON: 525-108-509.
   3. The Seller's contact details are as follows:
      
      Contact address: info@przem24.pl
      E-mail address: info@przem24.pl
      Phone number: 791-275-312 (customer phone service hours – in the Contact tab).
2. Chapter 2.Technical requirements
   1. To use the Store it is necessary to have:
      1. a computer or other device with a web browser;
      2. access to the Internet;
      3. an active e-mail address.
3. Chapter 3.Personal data
   1. The controller of the personal data of the Store's customers is the Seller.
   2. All information about the processing of the personal data of customers, as well as other people using the Store's website, can be found in the Privacy Policy.
4. Chapter 4.Conclusion of the sales contract, customer account
   1. The Store allows the purchase of goods displayed on the Store's website in two modes:
      1. without registration;
      2. with the creation of an account in the Store.
      In both cases, to place an order you must select the Goods in the Store, add them to the "Cart" using the appropriate button and continue the ordering procedure by choosing the appropriate options (delivery and payment method).
   2. Information about products in the Store, i.e. descriptions and prices, constitutes an invitation to conclude a sales contract within the meaning of Article 71 of the Civil Code, in accordance with the terms of these Terms and Conditions.
   3. The condition for placing an order is completing, in the order form, all the required data necessary to perform the contract and, optionally (at the customer's request), also the data needed to generate a VAT invoice.
   4. If the customer decides to create an account in the Store, registration is one-time only, and the e-mail address and password chosen by the customer form the basis for subsequent logging in. Details of the Seller's provision of the digital Account service are available below in the Account Terms. After logging in to the Account, the customer has access to the history of their orders and, for subsequent orders, does not have to fill in the order form again with their personal data.
   5. The customer may, at any time and without incurring any costs, cancel having an account. To do so, the cancellation should be sent to the e-mail address: info@przem24.pl.
   6. The customer's confirmation of the order using the "Buy and pay" button (or another with equivalent wording) means:
      1. submitting to the Seller an offer to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions,
      2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
   7. The sales contract is concluded at the moment the Seller accepts the order for fulfilment (acceptance of the customer's offer), of which the Seller informs by means of an e-mail confirming acceptance of the order for fulfilment.
   8. If it is not possible to fulfil the order for the Goods (in whole or in part), the Seller will inform the customer of this – in which case the Contract is not concluded. At the same time, the Seller will inform the customer of the available options for fulfilling the order in another way, e.g. partial fulfilment of the order or waiting for the Seller to replenish stock. If the order has previously been paid for by the customer and cannot be fulfilled, the Seller shall immediately refund the payments made by the customer (in proportion to the scope of the order cancellation).
   9. The Seller provides the customer with confirmation of the conclusion of the Contract on a durable medium no later than at the moment of delivery of the Goods.
   10. The Store is not liable for the non-delivery of an order or a delay in its delivery caused by the customer providing an incomplete / incorrect delivery address or failing to provide other data necessary to fulfil the order.
   11. The Seller reserves the right to withhold fulfilment of an order where the customer has provided false data or where such data raises reasonable doubts as to its correctness. In such a case the Seller will (if possible) attempt to contact the customer in order to verify the accuracy of the data provided.
5. Chapter 5.Prices and payment methods
   1. Prices of Goods are given in Polish zloty (PLN) and as gross amounts, i.e. including VAT.
   2. The cost of delivering the Goods is given separately in the Store's cart, depending on the delivery method chosen by the customer.
   3. The available payment methods are presented to the customer at the ordering stage (in the cart).
   4. The Store offers the following payment methods:
      1. fast electronic transfer / BLIK / payment by so-called virtual wallet – via the payment platform:
         • Przelewy24
      2. card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic
      3. online payments (including card payments) via the payment platform Stripe
6. Chapter 6.Delivery of goods
   1. Delivery of the Goods takes place according to the customer's choice:
      • via a courier company
   2. Except for Goods collected by the customer in person, an order is deemed fulfilled at the moment the shipment is dispatched to the customer (the shipment is entrusted to a carrier engaged in transport). The exact actual delivery time is determined by the carrier.
   3. The Goods are shipped by the Seller within up to 14 business days, unless a clearly different time is stated in the product description when the customer places the order. Detailed fulfilment times are given on the Store's website in the "Order fulfilment time" tab.
   4. The Seller ordinarily handles orders within the Republic of Poland against payment of the costs indicated on the Store's website in the "Delivery time and costs" tab. Shipping abroad is possible against payment of the costs indicated on the Store's website or costs agreed individually with the customer.
7. Chapter 7.Withdrawal from the contract
   1. A customer who is a consumer or an entrepreneur referred to in Article 7aa of the Consumer Rights Act (a "Privileged Entrepreneur") has the statutory right to withdraw from the contract for the sale of the Goods within 14 days of receiving them, without giving a reason, subject to the exceptions referred to below.
   2. To meet the withdrawal deadline it is sufficient for the customer to send, within the above period, a statement:
      • in electronic form to: info@przem24.pl, or
      • in written form to: info@przem24.pl.
   3. The statement of withdrawal from the contract may be submitted using the template – Download the form template. Use of the template is not obligatory. The Seller will immediately send the customer, by e-mail, confirmation of receipt of the statement of withdrawal from the contract.
   4. Then, within the next 14 days, the customer should, at their own expense, send back the returned Goods to the postal address Klaudyny Potockiej 25, 60-211 Poznań, Poland.
   5. The Seller, immediately and no later than within 14 days of receiving the statement of withdrawal from the contract, will refund to the customer:
      • the price of the Goods;
      • the costs of the original delivery of the Goods to the customer, according to the cheapest ordinary delivery method offered in the Store.
   6. The Seller may withhold the refund until it receives the Goods back, or at least until the customer provides the Seller with proof of returning the item.
   7. The refund will be made using the same payment methods that were used by the customer in the original transaction, unless the customer has expressly agreed to another solution.
   8. The customer is liable for any diminished value of the returned Goods if, before submitting the statement of withdrawal from the contract, they used the Goods in a manner other than necessary to establish the nature, characteristics and functioning of the item.
8. Chapter 8.Exceptions to the right of withdrawal from the contract for the sale of Goods
   1. The right of withdrawal from the contract does not apply to Contracts for the supply of Goods:
      1. non-prefabricated, produced according to the consumer's / Privileged Entrepreneur's specification or serving to satisfy their individualised needs (personalised goods);
      2. liable to rapid deterioration or with a short shelf life (perishable goods);
      3. supplied in a sealed package, if the package has been opened by the customer and the goods cannot be returned after opening the package for health-protection or hygiene reasons (goods packaged for hygiene reasons);
      4. sound or visual recordings or computer software, supplied on a tangible medium (e.g. a CD) in a sealed package, if the package has been opened after delivery;
      5. which, after delivery, due to their nature become inseparably combined with other goods (e.g. building materials, if used);
      6. newspapers, periodicals or magazines, except for a subscription contract (paper press);
      7. whose price depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract;
      8. alcoholic beverages whose price was agreed upon at the conclusion of the sales contract, whose delivery can only take place after 30 days and whose value depends on market fluctuations over which the Seller has no control.
9. Chapter 9.Complaints
   1. The Seller is obliged to deliver to the customer Goods that are in conformity with the Contract.
   2. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable on the terms arising from the Civil Code.
   3. Complaints may be submitted:
      • in electronic form to: info@przem24.pl
      • or in written form to: Klaudyny Potockiej 25, 60-211 Poznań, Poland.
   4. The Seller will consider the complaint in the form in which it was submitted (in writing or by e-mail) within 14 days of receiving the complaint.
   5. In the event of dissatisfaction with the way the Seller handles a complaint, a consumer and a Privileged Entrepreneur may (independently of ordinary proceedings before a common court) also use out-of-court methods of handling complaints and pursuing claims.
   6. For the above purpose, one may:
      1. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable resolution of the dispute,
      2. use the help of the district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection,
      3. apply to a permanent consumer arbitration court with a request to resolve the dispute arising from the concluded contract.
   7. Additional information on out-of-court methods of handling complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
10. Chapter 10.Final provisions
    1. Polish law applies to Contracts concluded in the Store. The contract is concluded in the Polish language.
    2. None of the provisions of these Terms and Conditions excludes or in any way limits the rights of a consumer (and a Privileged Entrepreneur) arising from the provisions of law.
    3. The Seller may amend the Terms and Conditions at any time, whereby such amendments apply to orders placed after the publication of the new version of the Terms and Conditions and, in the case of (i) previously concluded contracts for the provision of a digital or electronic service, as well as in the case of (ii) customers holding an Account in the store – the customer will be notified of the change to the Terms and Conditions and of the possibility of not accepting the new content.
    4. These Terms and Conditions are effective from 20 January 2026.

Account Terms
in the store Przem24 - agricultural, construction and industrial parts

1. Chapter 1.General provisions, contact with the Seller
   1. These account terms set out the rules and conditions for using a customer account in the online store Przem24 - agricultural, construction and industrial parts.
   2. These Account Terms constitute the terms of an electronic service within the meaning of the Act on the Provision of Electronic Services. The Account service is an additional and ancillary service in relation to the Seller's main activity, i.e. offering customers the purchase of Goods. The Account service is free of charge.
   3. The Account Terms supplement the Store Terms and Conditions. In matters not regulated in the Account Terms, the provisions of the Store Terms and Conditions apply to this service.
   4. The Seller's contact details for matters concerning the Account service are the same as for the Store:
      info@przem24.pl
      e-mail: info@przem24.pl
      phone: 791275312
2. Chapter 2.Technical requirements and functionalities of the Account service
   1. The technical requirements for using the Account service are the same as for using the Store and are indicated in Chapter 2, point 1 of the Store Terms and Conditions.
   2. By using the Account, a Store customer is able to:
      1. save and store on the Account their personal data (including delivery address), which enables subsequent purchases in the Store without having to fill in the address form again,
      2. view the history of their orders,
      3. view the status of order fulfilment.
3. Chapter 3.Contract for the provision of the Account service, withdrawal from the contract, cancellation of the Account
   1. The creation of an Account by the customer is equivalent to concluding a contract for the provision of an electronic service for an indefinite period. The customer may at any time cancel having an Account without giving a reason. To do so, contact the Seller electronically at info@przem24.pl. The customer also has the statutory right to withdraw from the contract for the provision of the Account service within 14 days of its conclusion.
4. Chapter 4.Complaints
   1. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable on the terms arising from the Civil Code.
   2. Complaints concerning the Account service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9, points 3-5 of the Store Terms and Conditions.
   3. In the event of dissatisfaction with the way the Seller handles a complaint, it is also possible to use out-of-court methods of handling complaints and pursuing claims, in accordance with the procedure described in Chapter 9, points 6-7 of the Store Terms and Conditions.
5. Chapter 5.Personal data
   1. Full information about the processing of the personal data of the Store's customers, including for the purposes of maintaining the Account, can be found in the Privacy Policy.
6. Chapter 6.Amendments to the Account Terms
   1. The Seller may amend these Account Terms on the terms indicated in Chapter 10, point 3 of the Store Terms and Conditions. If the customer does not accept the new wording of the Account Terms, they may terminate the contract for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.